FREQUENTLY ASKED QUESTIONS
A few things you might be wondering before your visit.
From booking and cancellations to pregnancy-safe care and custom facials, you’ll find thoughtful answers below. If you still have questions, we’re always happy to help.
What does “time-based facial” mean?
The number of each facial (N° 45, N° 60, N° 75) reflects the time in minutes, not a fixed protocol. This allows us to use your time intentionally — adjusting cleansing, exfoliation, massage, masks, and modalities to serve your skin best in that moment.
Which facial should I book?
If you’re unsure, book based on how much time you want to spend relaxing, not your skin “type.”
- N° 45 — A focused refresh or maintenance visit
- N° 60 — Our most loved, balanced custom facial
- N° 75 — A deeper reset with extra time for massage and hydration
We’ll customize everything once you arrive.
Are your facials safe for pregnancy and breastfeeding?
Yes. All treatments can be safely customized for pregnancy and breastfeeding. We adjust ingredients, modalities, and techniques with care and intention. Please let us know where you are in your journey when booking.
Do you perform extractions?
Extractions are never forced. When appropriate, gentle extractions may be included to support clarity and comfort — always with respect for your skin barrier.
How often should I get a facial?
For most clients, every 4–6 weeks supports healthy skin function. However, your ideal rhythm may change with seasons, stress, hormones, or life phases — and we’ll guide you gently.
Is this a medical spa?
No. Her Secret Vanity is a private skin studio focused on restorative, holistic, and results-driven facials — not injectables or medical procedures.
What should I do before my appointment?
Arrive with clean skin if possible and avoid active treatments (retinoids, exfoliants) for 48 hours prior unless advised otherwise. If you have questions, we’re happy to guide you.
What if I need to cancel or reschedule?
We kindly ask for at least 24 hours’ notice for cancellations or reschedules. This allows us to honor our time and accommodate other clients.
Is this studio right for first-time facial clients?
Absolutely. Many of our clients are new to facials and appreciate our gentle, educational, and unrushed approach.
Can't find what you're looking for?
Reach out anytime using the contact form or by email to share what you need support with. We thoughtfully respond within 1-2 business days. If your message is about an order, please include your order number so we can assist you more seamlessly.
Please email us at hello@hersecretvanity.com
Other inquiries? Let's chat.
Please email us at hello@hersecretvanity.com

