Refund policy

Returns

Due to the nature of skincare products and hygiene standards, all sales are final.
We are unable to accept returns on opened or unopened products.

Each item is curated with intention and care, and we encourage mindful purchasing. If you have questions before ordering, we’re always happy to help guide you.

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Exchanges & Damaged Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery, and we will gladly assist with a replacement when appropriate.

To request an exchange, email us at hello@hersecretvanity.com with:

• Your order number

• A brief description of the issue 

• Clear photos of the product and packaging

Approved exchanges are limited to the same product and are handled on a case-by-case basis.

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Questions?

For any questions regarding your order or products purchased through Her Secret Vanity, please reach out to us at hello@hersecretvanity.com

We’re here to help — thoughtfully and personally.